Testimonials

Mrs Holden, Portsmouth. PO4

WOW! My 5 year old oven looks new again!

Mrs Holden, Portsmouth. PO4

Mrs Clapp, Hayling. PO11

Wow! Amazing service. I would highly recommend. My oven is gleaming and looks brand new. Well worth every penny. Delighted.

Mrs Clapp, Hayling. PO11

Mrs Tucker, Portsmouth. PO3

I am no longer embarrassed to open the oven door, excellent job and such a nice man. Many thanks.

Mrs Tucker, Portsmouth. PO3

Miss Maker, Portsmouth. PO2

One very happy busy Mummy. Fantastic service, couldn’t be happier. Worth every penny.

Miss Maker, Portsmouth. PO2

Mrs Gregory, Portsmouth. PO4

Amazing job.

Mrs Gregory, Portsmouth. PO4

Mrs Richardson, Langstone. PO9

The oven is wonderful. I will not be ashamed of it now!

Mrs Richardson, Langstone. PO9

Mrs Bevan, Portsmouth. PO2

Fantastic job, oven looks brand new. Highly recommended.

Mrs Bevan, Portsmouth. PO2

Jennie, Havant. PO9

Super job.

Jennie, Havant. PO9

Mrs Wootton, Hayling Island. PO11

Colin has done an amazing job on cleaning my oven. It’s as good as new again. No mess at all. Worth every penny.

Mrs Wootton, Hayling Island. PO11

Mrs Ross, Portsmouth. PO5

Really pleased with the service, oven looks as new. Will definitely use again. Appointment time was convenient and Colin arrived on time and did a very thorough job.

Mrs Ross, Portsmouth. PO5

Beverley, Southsea. PO4

I am absolutely delighted with my newly valeted oven. Thank you.

Beverley, Southsea. PO4

Mrs Sheldon, Waterlooville. PO4

Thank you so much. I can’t believe how clean my oven is now!! I am delighted and will definitely recommend you.

Mrs Sheldon, Waterlooville. PO4

Mrs Butterworth, Rowlands Castle. PO9

Arrives promptly and when Colin leaves I have a gleaming oven.

Mrs Butterworth, Rowlands Castle. PO9

Mrs Lancaster, Horndean. PO8

Thank you for such a great job – our oven looks amazing! Very pleased.

Mrs Lancaster, Horndean. PO8

Mr Luton, Portsmouth. PO4

Awesome job. Thank you Colin.

Mr Luton, Portsmouth. PO4

Mrs Macalaine, Waterlooville. PO7

Excellent job. Happy, happy, happy. Have back again!

Mrs Macalaine, Waterlooville. PO7

Mrs Mackey, Portsmouth. PO6

Very pleased with the oven. Friendly, professional service. Would recommend to friends and family. Many thanks.

Mrs Mackey, Portsmouth. PO6

Tamsin, Portsmouth. PO5

Very satisfactory, excellent job. Thank you.

Tamsin, Portsmouth. PO5

Mr Ramazanoglu, Southsea. PO5

I have had 2 ovens cleaned by Colin Matthews. They came out as if new. He is a delightful man with high standards and respect for the job in hand. Very highly recommended.

Mr Ramazanoglu, Southsea. PO5

Mrs Edwards, Old Portsmouth. PO1

Thank you for making my oven look so shiny and smell so nice.

Mrs Edwards, Old Portsmouth. PO1

Mr Burch, Havant. PO9

Fantastic service as always. This is the third year we have used the service. You wont be disappointed!

Mr Burch, Havant. PO9

Mrs Gillians, Bedhampton. PO9

Very friendly service – very thorough clean – my oven was as good as new! Highly recommended – thank you!

Mrs Gillians, Bedhampton. PO9

Julie, Purbrook. PO7

An excellent outcome, transformed a really dirty oven into something that looks new. The price is very reasonable, for the immense effort that has been put in by Colin. I would thoroughly recommend him.

Julie, Purbrook. PO7

Mrs Harding, Waterlooville. PO8

What a transformation. The oven looks magnificent.

Mrs Harding, Waterlooville. PO8

Miss Bennett, Waterlooville. PO8

Absolutely fab service!!! Will definitely use again and recommend.

Miss Bennett, Waterlooville. PO8

Sarah, Southsea. PO1

Absolutely amazing. A job well done!

Sarah, Southsea. PO1

Mrs Gordon, Waterlooville. PO8

I never thought the oven would look so good – like new and a pleasant worker. Use him again.

Mrs Gordon, Waterlooville. PO8

Miss Thorne, Portsmouth. PO4

Brilliant service. My oven looks brand new!! Thank you.

Miss Thorne, Portsmouth. PO4

Mrs Smith, Waterlooville. PO7

Really pleased with my oven. Great job Colin.

Mrs Smith, Waterlooville. PO7

Mrs Dash, Portsmouth. PO4

Brilliant job – came on time – oven looked superb afterwards. Great job.

Mrs Dash, Portsmouth. PO4

Miss Hull, Southsea. PO4

Wow. I was blinded by the sparkle. Thank you very much.

Miss Hull, Southsea. PO4

Mrs Galt, Catherington. PO8

Thank you for a fantastic job on my oven. Highly recommended.

Mrs Galt, Catherington. PO8

Mrs Legg, Waterlooville. PO7

Brilliant. Thank you. Lovely and new looking.

Mrs Legg, Waterlooville. PO7

Mrs Weeks, Portsmouth. PO1

Thank you – it looks brand new. Excellent job.

Mrs Weeks, Portsmouth. PO1

Mrs Hire, Drayton. PO6

I have an oven straight out of the showroom. Highly recommended.

Mrs Hire, Drayton. PO6

Mrs Lucas, Southsea. PO5

Delighted with my ‘good as new’ oven. Would recommend.

Mrs Lucas, Southsea. PO5

Mrs Hodgkiss, Southsea. PO2

My annual visit is wonderful ‘a new oven’.

Mrs Hodgkiss, Southsea. PO2

Mrs Haywood, Southsea. PO9

With thanks to Colin for prompt and helpful service. With a super clean oven – happy cooking! I would recommend this gentleman and company to friends.

Mrs Haywood, Southsea. PO9

Mrs Hyde, Catherington. PO8

Super oven clean – very pleased with service.

Mrs Hyde, Catherington. PO8

Mrs Teesdale, Hayling Island. PO11

Marvellous. Every year it looks like new.

Mrs Teesdale, Hayling Island. PO11

Mrs Clark, Hambledon. PO7

Fantastic work. Would highly recommend.

Mrs Clark, Hambledon. PO7

Mrs Kelly, Portsmouth. PO1

Thank you so much! Oven looks like new! Fast, effective and a  very helpful and friendly gentleman. Highly recommended.

Mrs Kelly, Portsmouth. PO1

Mrs Moore, Southsea. PO4

Very professional, excellent service.

Mrs Moore, Southsea. PO4

Mrs Midgley, Portsmouth. PO4

Fantastic! Looks like a brand new oven. Left my kitchen nice and clean. Would definitely recommend OVENU. Thank you.

Mrs Midgley, Portsmouth. PO4

Mr Shaw, Clanfield. PO8

Prompt and excellent service. Would happily recommend.

Mr Shaw, Clanfield. PO8

Mrs Edwards, Portsmouth. PO1

This is not a treat it is a necessity! And I will look forward to regular cleans from herein…..

Mrs Edwards, Portsmouth. PO1

Mr Damon, Hilsea.

Colin arrived on time, prepared the oven and did a fantastic job and kept to himself, didn’t bother us for anything and spent over 2 hours in the kitchen. I was so surprised with the thorough job he did, the professional and friendly manner he had, thrilled with the job. He even did my washing up! I highly recommend Colin, top class job and service. I already made plans to book him again in 6 months.

Mr Damon, Hilsea.

Mrs Butterworth, Rowlands Castle. PO9

Fantastic, efficient service. My oven looks like new, best of all is there is no horrid oven cleaner odour which too many other professional cleaners leave. Many thanks.

Mrs Butterworth, Rowlands Castle. PO9

Mrs Cottrell, Portsmouth. PO5

Colin arrived on time and has done a great job on our oven. It looks like a new and I don’t want to use it!! Highly recommend and will use again.

Mrs Cottrell, Portsmouth. PO5

Mrs Taylor, Portsmouth. PO3

I am very pleased with the cleaning of my oven. There was no mess or anything after Colin had completed the work. Very efficient.

Mrs Taylor, Portsmouth. PO3

Mrs Knight, Waterlooville. PO7

Wonderful! Sparkling clean, just like new. Thank you.

Mrs Knight, Waterlooville. PO7

Mrs Lamberti, Hayling Island. PO11

Fantastic!! My oven has never been so clean!

Mrs Lamberti, Hayling Island. PO11

Mrs Gregson, Southsea. PO4

Fantastic job. I’ve never seen my oven so clean!

Mrs Gregson, Southsea. PO4

Mrs Green, Rowlands Castle. PO9

From dull and nasty to a beautiful and sparkling oven. Fantastic service, would recommend and use again. Many thanks.

Mrs Green, Rowlands Castle. PO9

Mrs Davis, Waterlooville. PO7

Really delighted with my wonderfully clean oven. It now looks like new, shall be afraid to cook in it! I would recommend this service to anyone.

Mrs Davis, Waterlooville. PO7

Mrs Ware, Emsworth. PO10

Brilliant service. So new, didn’t want to use it. Would highly recommend.

Mrs Ware, Emsworth. PO10

Tony Baxendale, Portsmouth. PO9

Oven looks like new. Fantastic job. I would use them again.

Tony Baxendale, Portsmouth. PO9

Mrs Charlton, Hayling Island. PO11

My oven looks wonderful – brand new in fact! Thank you for an excellent job.

Mrs Charlton, Hayling Island. PO11

Mrs Haddock, Copnor. PO3

Thanks for a wonderful job, one which I don’t look forward to. Money very well spent!

Mrs Haddock, Copnor. PO3

Mr Nicholas, Portsmouth. PO3

I am very pleased with the service provided by Colin who has undertaken a double oven clean for the second year. We shall no doubt invite him again next year – his work is excellent and he is a clean and careful worker.

Mr Nicholas, Portsmouth. PO3

Mrs Taylor, Southsea. PO4

Once again my oven and hob are as clean as new. Very good service and excellent value for money.

Mrs Taylor, Southsea. PO4

Miss Hodnett, Havant. PO9

I am absolutely thrilled how clean and shiny my oven is. I was particularly impressed with the attention to detail. Will definitely use OVENU again!

Miss Hodnett, Havant. PO9

Mr Bristow, Liss. GU33

Thanks to Colin for a very pleasant service and a professional clean. I have a new oven once again!

Mr Bristow, Liss. GU33

Mrs Penny, Waterlooville. PO8

We are incredibly pleased with the results of our oven clean. Delighted with the service. Would highly recommend and definitely use again. Thank you Colin for such a super job!

Mrs Penny, Waterlooville. PO8

Mrs Clements, Portsmouth. PO2

I am very pleased with the result from using OVENU. My oven looks brand new again! Very impressed with how Colin didn’t make any mess and was very tidy. Will definitely use again and recommend to family and friends.

Mrs Clements, Portsmouth. PO2

Miss Oliver, Southsea. PO4

Fantastic job. Highly recommended. Oven like new. Thank you.

Miss Oliver, Southsea. PO4

Mrs Hodgett, Clanfield. PO8

Absolutely brilliant.

Mrs Hodgett, Clanfield. PO8

Mrs Phelan, Horndean. PO8

Oven looks amazing. Thank you so much.

Mrs Phelan, Horndean. PO8

Miss Hussey, Havant. PO9

My oven looks like a dream! Thank you so very much for a perfect service.

Miss Hussey, Havant. PO9

Mrs Janes, Hayling Island. PO11

Colin arrived on time. Very pleasant man who has made my two ovens and microwave look like new again. I will certainly be using him again. A very happy customer.

Mrs Janes, Hayling Island. PO11

Mr Arnold, Purbrook. PO7

SUPERB JOB.

Mr Arnold, Purbrook. PO7

Mrs Law, Portsmouth. PO1

Very good service, fast, efficient and very friendly.

Mrs Law, Portsmouth. PO1

Miss Cook, Hilsea. PO2

Fantastic. I have a new oven again.

Miss Cook, Hilsea. PO2

Mr Carter, Portsmouth. PO7

Fantastic job. Nice guy.

Mr Carter, Portsmouth. PO7

Mrs Coombes, Portsmouth. PO3

Excellent work, lovely second clean again. Shall be calling you out again next year.

Mrs Coombes, Portsmouth. PO3

Mrs Ervine, Sheet. GU31

Excellent service as always.

Mrs Ervine, Sheet. GU31

Mrs Smith, Southsea. PO4

Absolutely – great service and wonderful result. Many thanks.

Mrs Smith, Southsea. PO4

Mrs Howgill, Waterlooville. PO8

First time I have used this service. Colin was very prompt, polite and efficient. I will use him again and recommend to all.

Mrs Howgill, Waterlooville. PO8

Yvonne, Rowlands Castle. PO9

Very good reliable service. Excellent clean oven – a job I hate doing!

Yvonne, Rowlands Castle. PO9

Mrs Mantel, Denmead. PO7

Amazing like new! Very clean and tidy. Very impressed and was lovely to my inquisitive 5 year old.

Mrs Mantel, Denmead. PO7

Mr Powles, Horndean. PO8

I would like to say what a fantastic job Colin has made in cleaning our Rangemaster. A very timely, polite and effective service. The cooker and kitchen were left spotless. First class service. Thank you.

Mr Powles, Horndean. PO8

Mrs Watt, Hayling. PO11

I have had my oven cleaned today and I am thrilled with it. Colin has been very careful to protect my floor etc during the process. He’s been friendly and very efficient.

Mrs Watt, Hayling. PO11

Mr Neale, Southsea. PO4

Another fantastic clean. 2nd time we have used you and it’s back to shop condition. Great service. Would recommend to everyone.

Mr Neale, Southsea. PO4

Mrs Mathieson, Portsmouth. PO6

Absolutely lovely job – clean and professional. Highly recommended!

Mrs Mathieson, Portsmouth. PO6

Mrs Lisa May, Horndean. PO8

Once again I have received an exceptional service from Colin at OVENU. Arrives prompt and on time. This is the second time we have used Colin and he left our ovens in sparkling condition as if straight from a showroom.

Mrs Lisa May, Horndean. PO8

Mr Navato, Farlington. PO6

Impressed with the service, courtesy of Colin and the finished oven is perfect for use.

Mr Navato, Farlington. PO6

Mr Runnalls, Cosham. PO6

Our 2nd time using OVENU. Excellent service, on time, good price, very clean, no mess and very helpful. Brings oven up to looking brand new. Would highly recommend.

Mr Runnalls, Cosham. PO6

Mrs Sykes, Hayling. PO11

Fantastic new oven now!! Thoroughly and efficiently cleaned. Excellent service.

Mrs Sykes, Hayling. PO11

Mrs Groves, Southsea. PO4

Fantastic service. Well recommended and excellent value.

Mrs Groves, Southsea. PO4

Mrs Joy DeReding. Cowplain. PO8

I’d like to say thank you very much for the splendid work you do to make my oven clean, and the kitchen is left clean and tidy. I would and do recommend you to my friends! Once again thank you Colin.

Mrs Joy DeReding. Cowplain. PO8

Mrs Hornsby, Southsea. PO5

Amazing. I wouldn’t even touch the cooker, now it looks like new! Thank you.

Mrs Hornsby, Southsea. PO5

Mrs Abraham, Waterlooville. PO7

Excellent. Just like new.

Mrs Abraham, Waterlooville. PO7

Mrs East, Portsmouth. PO2

Another brilliant service. The oven looks absolutely brand new again. Thank you.

Mrs East, Portsmouth. PO2

Mrs Green, Cowplain. PO8

Just had my oven cleaned for the first time. I use my oven a lot, so needed a good clean. I was amazed at the result. It’s like a brand new oven. Thank you soooo much!

Mrs Green, Cowplain. PO8

Mrs Notter, Waterlooville. PO7

Excellent service. Polite and friendly. Would definitely recommend.

Mrs Notter, Waterlooville. PO7

Mrs Cook, Hayling Island, PO11

Very pleased with the results – cooks like a new oven! Excellent service – on time, took care to cover up and protect the kitchen and achieved outstanding results.

Mrs Cook, Hayling Island, PO11

Mrs Potter, Portsmouth. PO6

A good job done. Looks like new. Thank you.

Mrs Potter, Portsmouth. PO6

Mrs Cooke, Hayling. PO11

Thank you for cleaning my oven. It’s spotless – like new.

Mrs Cooke, Hayling. PO11

Mrs Whymark, Portsmouth. PO3

Excellent service. Thoroughly recommend OVENU. Thank you.

Mrs Whymark, Portsmouth. PO3

Mrs Bowbrick, Portsmouth. PO6

I am delighted all done without any fuss or bother. Would recommend.

Mrs Bowbrick, Portsmouth. PO6

Dave Dorrington, Drayton. PO6

Colin did a great job!

Dave Dorrington, Drayton. PO6

Mrs Bradley, Clanfield. PO8

I am very pleased with the results achieved and the service was efficient and friendly.

Mrs Bradley, Clanfield. PO8

Mr Rix, Southsea. PO5

We were delighted to see how shiny and new our oven looked after buying the house with such a tatty oven! Also Colin was very helpful with tips and guidance.

Mr Rix, Southsea. PO5

Mrs Jenkins, Havant. PO9

My oven is sparkling! Colin did a great job and very efficient. Thank you.

Mrs Jenkins, Havant. PO9

Ms Kern, Southsea. PO5

Quick, thorough, excellent service. Highly recommended. Will use again if necessary.

Ms Kern, Southsea. PO5

John Simpson, Denmead. PO7

A great job done. Thanks.

John Simpson, Denmead. PO7

Mrs. Duke, Hayling Island. PO11

Oven looks like new! Very pleased with how Colin has cleaned. Would recommend.

Mrs. Duke, Hayling Island. PO11

Mr. Evans, Milton. PO4

Very thorough, excellent job, lovely guy. Thank you.

Mr. Evans, Milton. PO4

Mrs Nicola Fox, Drayton. PO6

Very happy with result.

Mrs Nicola Fox, Drayton. PO6

Mrs. Dalley, Cosham. PO5

BRILLIANT!

Mrs. Dalley, Cosham. PO5

Mrs. Crawford, Paulsgrove. PO6

Great job expertly done by your agent Mr Colin Matthews. Many, many thanks.

Mrs. Crawford, Paulsgrove. PO6

Darren Kidby, North End. PO3

I couldn’t believe the change. The oven looked like new. I was very impressed with the results.

Darren Kidby, North End. PO3

Mrs. Karen Jenkinson, Kingston. PO3

Always provides fantastic service-highly recommended.

Mrs. Karen Jenkinson, Kingston. PO3

Mr. Warren Priestley, Waterlooville. PO7

Very pleased. Good job.

Mr. Warren Priestley, Waterlooville. PO7

Mrs. Lisa Hallan, Cosham. PO6

Looks like new again. Thank you.

Mrs. Lisa Hallan, Cosham. PO6

Mr. N. O’Halloran, Cosham. PO6

Fabulous service, excellent communication and outstanding result. Thank you Colin!

Mr. N. O’Halloran, Cosham. PO6

Mrs. Chivers of St.Matthews, Portsmouth

Thank you. My oven and grill is now ‘as good as new and sparkley too’. After years of being an Army Wife and having to clean the ovens to this standard on March Out, it’s really nice for someone else to do it for a change ! Having your oven professionally cleaned should become like having your car serviced. Thank you

Mrs. Chivers of St.Matthews, Portsmouth

Mr. J W Foster, P08

Thank you for a most excellent job yesterday on our oven and microwave. First class.

Mr. J W Foster, P08

Mrs Barbara George, Purbrook. PO7

As usual excellent service professionally executed. Thank you for doing a job I hate.

Mrs Barbara George, Purbrook. PO7

Mrs Nicholson , Fareham. PO15

Heck, I have a new oven again! Thorough and professional service, thanks.

Mrs Nicholson , Fareham. PO15

Mr Humphries, Upham. SO32

Arrived as appointed, very pleasant and I am delighted with what is relatively a new oven. Many thanks.

Mr Humphries, Upham. SO32

Mrs Bennett, Baffins. PO4

Fantastic. Cleaner than new!

Mrs Bennett, Baffins. PO4

Mrs May, Horndean. PO8

Superb service. Everything looks like it’s just come out of the shop. Sparkling clean.

Mrs May, Horndean. PO8

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.